Warranty
Portable Repair Inc offers warranty coverage based on the type of product or service you purchased. New radios include a 2-year limited warranty, repair/service work includes a 90-day limited workmanship warranty, and refurbished radios have warranty terms that vary by item. To request warranty support, submit our Warranty Request Form with your contact info, serial number, product type, and a brief description of the issue. Our team will review your request and contact you with next steps.
FAQs
What items are covered under warranty?
Warranty coverage depends on the product type purchased and/or identified by the serial number:
- New Radios: 2-year limited warranty
- Repair/Service Work: 90-day limited workmanship warranty
- Refurbished Radios: Warranty length varies by product
How long is the warranty for new radios?
New radios are covered for 2 years from the original purchase date, unless otherwise stated on the product page, invoice, or included documentation.
How long is the warranty for repairs or service work?
Repairs and service work completed by Portable Repair Inc are covered by a 90-day limited service warranty starting from the date the repair/service is completed.
This covers workmanship related to the repair performed, but does not cover unrelated issues or new damage after service.
How does the refurbished radio warranty work?
Refurbished radios have warranty terms that vary by item.
To confirm the coverage for your specific refurbished unit, submit the Warranty Request Form and our team will verify warranty status using the serial number and order details.
Do I need proof of purchase?
Yes, we may require proof of purchase (order number, invoice, or receipt) to confirm eligibility. Warranty coverage is generally available to the original purchaser, unless otherwise required by law.
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